Customer satisfaction with the services provided by our company is the central objective of our policy. The means we employ to achieve this goal is the implementation of the Quality Management System (QMS) according to ISO 9001-2000, as well as its continuous improvement. Through the QMS, we seek to prevent errors at every level of operations and continuously upgrade our services.
The entire workforce of the company ensures that the required specifications are met at all stages of service implementation. Specifically, we must adhere to all legal requirements of cooperation agreements with clients, as well as the quality of the services provided as defined by the Management.
The following are the key elements of our operational capability:
- Timely notification of clients regarding the settlement of their obligations.
- Completion time of client tasks as a result of carrying out individual offered services.
- The quality specifications of the services as defined by the Management.
- Continuous information and implementation of legislative and other specifications.
- Utilizing all of the above to enhance the client's position in their business environment represents the fundamental elements of our operational capability.
These elements ensure our superiority in the broader business market within which we operate. The Management of the Company, due to its commitment to the QMS and based on its central policy objective, establishes, reviews, redesigns, and redefines the Quality Objectives. Additionally, based on the methodology defined by the QMS, it monitors and evaluates the effectiveness of operations at all levels.
The role of executives and the workforce is equally significant and active, as the implementation of the QMS depends on everyone, and achieving the objective of "customer satisfaction" ensures the necessary competitiveness of the enterprise in the market.
– Chief Executive Officer –
George D. Karras